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Knowledgebase : General FAQs
     
How much can I fit on my roof bars? Lots of people will want to fit as much as they can on the roof, we have lots of experience in helping you achieve this. You can find some tips and examples to show how much you can fit on your roof bars. You also nee...
We accept all major credit cards, charge cards and debit cards. We also accept payment by cheque but usually allow a calendar week for cheques to clear before despatching the order. Please contact us in advance to arrange payment by cheque.
Many customers buy from car dealers because they prefer the neatness of having the feet at the ends of the bars, rather than the bars sticking out beyond the feet. The Prorack Whispbar answers this need, with the additional benefits of being able to add...
Unfortunately we are not permitted to refund VAT charged on orders for customers outside the EU who have orders delivered to an address in the UK and who are taking goods home. This is because we cannot take part in the 'Retail Export Scheme' as this s...
Yes! Please proceed to the order checkout and you will see PayPal as one of the payment options.
We don't have a shop or showroom, but it would usually be fine for you to collect an order. You would need to order at least 24 hours in advance and let us know when you hope to come so we can make sure we can get it down from our warehousing to our off...
Yes, our prices are exactly the same on the internet and on the phone. If you are ordering a bargain or returned item you need to order over the internet as these are sold on a first come, first served basis. If you would like any further assistance...
If you are going on a ferry you will need to remember to book a space with room for your roof box or bike if you carry it on the roof, as this may cause your vehicle to be classed in a different vehicle category.
Not a question but something customers often tell us before asking “what roof box and bike carriers can I fit to them?”. We can supply roof box adapters for almost all roof bars, even wide ones without T-track slots (see above for definition), but fitti...
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