Knowledgebase: General FAQs
Can I get a VAT refund on my order as I live outside the EU?
Posted by Charlotte @ The Roof Box Company on 05 March 2012 12:13 PM

Unfortunately we are not permitted to refund VAT charged on orders for customers outside the EU who have orders delivered to an address in the UK and who are taking goods home. This is because we cannot take part in the 'Retail Export Scheme' as this scheme does not apply to mail order or Internet sales.

It is possible to process an order without VAT in some circumstances, e.g. if both the delivery and billing address are in the Channel Isles.

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